Privacy Policy

Last updated: July 20, 2026.

This Privacy Policy explains how Pipe Patrol, a division of A&K Renovations and Home Repair LLC (“Pipe Patrol,” “we,” “us,” or “our”), collects, uses, and protects information when you visit pipepatrolaz.com, contact us, or use our services. By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We collect information you provide directly, as well as information collected automatically when you use our website. This may include:

• Name
• Phone number
• Email address
• Service address
• Billing information (if applicable)
• Messages and details you submit through our forms
• Chat widget conversations
• Device information
• Browser information
• IP address
• Cookies
• Analytics information

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries
• Schedule appointments
• Dispatch technicians
• Send appointment reminders
• Send technician arrival notifications
• Provide estimates
• Provide invoices
• Provide customer support
• Improve our website functionality
• Improve our customer service
• Send promotional messages only to customers who have provided consent

3. SMS / Text Message Communications

If you voluntarily opt in, Pipe Patrol may send you SMS (text) messages related to:

• Service requests
• Appointment confirmations
• Appointment reminders
• Technician arrival notifications
• Estimates
• Invoices
• Customer support
• Account notifications
• Occasional promotions (only with your consent)

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance. SMS consent is voluntary, is separate from any other marketing consent, and is not a condition of purchasing any goods or services.

4. SMS Opt-In Data — No Third-Party Sharing

SMS opt-in information and phone numbers collected for SMS communication purposes will not be shared, sold, rented, or disclosed to any third parties or affiliates for their marketing or promotional purposes.

5. How We Share Your Information

We do not sell your personal information. We share information only with trusted service providers who help us operate our business — for example, our CRM, scheduling, and messaging platform (GoHighLevel), our financing partner (Wisetack), and website analytics providers (such as Google). These providers process information on our behalf and are not permitted to use it for their own marketing. We may also disclose information when required by law. As stated above, phone numbers and SMS opt-in data are never shared with third parties for marketing purposes.

6. Cookies & Tracking

Our website uses cookies and similar technologies — which may include session cookies, performance cookies, analytics tools, and marketing cookies (where applicable) — to operate the site and understand how visitors use it. You can control or disable cookies through your browser settings, although some features of the site may not function properly if cookies are disabled.

7. Data Security

Pipe Patrol uses commercially reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

You may:

• Update your information
• Correct inaccurate information
• Request deletion of your information where applicable
• Opt out of SMS messages at any time by replying STOP
• Opt out of marketing communications
• Contact us with any privacy questions

9. Contact Us

If you have questions about this Privacy Policy or the information we hold about you, contact Pipe Patrol at service@pipepatrolaz.com or call (480) 331-2446.

This Privacy Policy works together with our Terms & Conditions.